SHIPPING, DELIVERY & PAYMENT POLICY

SHIPPING, DELIVERY & PAYMENT POLICY
Queenmobile.vn provides prestigious and fast accessories, technology toys and phones to all provinces and cities throughout Vietnam. Our shipping, forwarding and payment policies are clearly listed right here. Please review carefully to ensure your rights.

1. Scope of application
   All customers who buy products/use services at queenmobile.store have the need to receive goods directly at home or the address provided by the customer.
   2. Application form
   – Delivery charge: The remaining cases will be charged a delivery fee according to the shipping fee table of the 3rd carrier. This cost will be notified and confirmed by queenmobile.store with you before you proceed. payment and we proceed to ship the goods.
   3. Delivery time
   Delivery time will be from 1-7 days depending on the shipping distance.
   In some objective cases, the goods may arrive late due to force majeure conditions such as bad weather, traffic problems, problems in the delivery process or rare unexpected incidents. In the meantime, if you have any questions, please contact the Hotline/Email/Livechat of queenmobile.store.com for immediate support.
   4. Responsibility for goods
   Designated shipping service will be responsible for the product and risks such as damage and loss during the transportation of goods from our warehouse to you.
   When receiving goods, you have the right and obligation to inspect the goods. When detecting that the product has any signs of damage or loss or is not as agreed, then sign to confirm the condition of the goods with the delivery party and immediately notify the Customer Care Department of Queenmobile.vn according to Hotline/Email/Livechat
   5. Other Notes
   queenmobile.store only ships to the correct recipient registered at the time of purchase. During the delivery process, if there is an unclear change in the recipient, we have the right to refuse delivery and ask the customer to receive the goods later.
   If the delivery address provided by the buyer is not clear, is located in an unknown alley, or in dangerous places, mountainous areas, difficult means of transportation, we reserve the right to refuse shipping, direct delivery.
   In case Queenmobile.vn has shipped the goods to the delivery location as agreed upon at the time of purchase, but for some reason from the buyer's side, but the customer requests to return the goods, the customer must bear all shipping costs. then according to the price list of the shipping service.
   During special days or Festival days due to limited general traffic policy (no roads for some vehicles...) delivery time may change, queenmobile.store will call customers to Agree on delivery time.
   In case there is a delay in delivery or service provision, Queenmobile.vn will promptly notify the customer of this late delivery and create an opportunity for the customer to cancel the order if desired.
   Thank you for trusting and supporting queenmobile.store !

6. PAYMENT METHODS
   Thank you for trusting and choosing Queenmobile.vn's products
   When you agree to use Queenmobile.vn's products and services, you can pay directly to the warehouse, to agents, to shipping staff or pay online.
   When buying online, you can pay us in 2 ways:
   a. COD: is a form of customer payment directly to the shipping staff when receiving the goods.
   When the delivery staff delivers the goods to the receiving address, please receive the goods. Then check the item and complete the payment. You sign the receipt with the delivery staff to finish the delivery process. If you have a sales invoice or a shipping receipt, you should save it (if needed).
   The product has any manufacturer defects, please contact the company at phone number: 0862821350 to be resolved.
7. Direct payment: 
   At the company address and Shop:
   Queen Mobile Co., Ltd

402B Hai Ba Trung, Tan Dinh Ward, District 1, City. Ho Chi Minh

Tel: 0862821350. Email: [email protected]

Shop: Queen Mobile

April 27 Do Cong Tuong Tan Quy Ward, Tan Phu District, Ho Chi Minh City.
If customers buy products directly at our store, they can only pay in cash.

We are committed to transparent, legal business, selling quality products, with clear origins.